Shipping: all of our products are packed and shipped within 1-2 business days from the order date. Although we do our best to have the product delivered on the estimated time provided, sometimes delays can happen caused by factors beyond our control.
We offer international shipping. Orders that are shipped to countries outside the United States may be subjected to import taxes, customs tariffs, and fees levied by destination country or the shipping company. These charges are the customer's responsibility and will be billed by the delivery company. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of fees, which vary by region, contact the customs office in your area.
Return Policy for Manufacture Defects: we inspect all of our products before packing and shipping. You must inspect the items as soon as they arrive. If you notice any manufacture defects please notify Grata Designs within 2 days of receiving your goods at firstname.lastname@example.org. Please send in details of the product defect with a picture attached if possible. After we receive your email, you will be notified if your item is eligible for return and replacement. If your item is eligible for return or replacement due to manufacture defect, Grata Designs covers the cost of shipping, otherwise return shipping fees are responsibility of the customer.
We will not accept manufacture defect complaints after 2 days of delivery.
POLE BODY GRIP: Please choose carefully as we do not offer exchange or refund of Pole Body Grip unless the product is faulty or as otherwise required by law. In case of faulty, the product needs to be return within 7 days and we will replace the product. Grata Designs LLC reserves the right to assess the condition, use and age of the returned item.
ALL ITEMS ELIGIBLE FOR RETURNS, REPLACEMENTS OR EXCHANGES MUST HAVE ALL ORIGINAL TAGS ATTACHED TO THE GARMENT AND NO SIGNS OF WEAR (deodorant marks, signs of being washed, fabric softner or perfume smells etc). Items without all original tags and /or signs of wear will be charged a 15% restocking fee. If the garment is altered, it will not be accepted for return.
All of our shorts are not eligible for returns or exchanges due to hygiene reasons, exceptions on manufacture defects.
Returns and Exchange Policy: If you would like to exchange or return an eligible item, notify us at email@example.com within 5 days of receiving it. You will receive an email from us with a Return Form. All items must be packed in a box including the Return Form and sent to Grata Designs within 5 days after receiving the RF. Items without a Return Form will not be accepted and returned to the sender. We are not responsible for any damages to products in transit back to us. For the success of your return and credit, please use a pre-paid, insured carrier with a tracking number. Once we receive your package and the item is approved, we will notify you via email and the new item will be sent or the funds will be credit to the same credit card used for purchase within 10 business days. Shipping charges are not refundable. In case of exchanges, you will be charged a shipping fee for the new item.
SALE ITEMS ARE NON REFUNDABLE OR EXCHANGEABLE.
Returned Items by the mailing companies due to wrong mailing address: If a package is returned to us due to wrong address, we will contact the customer immediately. New charges will be applied to resend the package. We will attempt to contact the customer 3 times via email (domestic and international orders )and phone (domestic orders only). If there are no response from the customer for 4 weeks, the items will be returned to the online store and a restocking fee of 30% of the original value of the item will be charged.
TERMS OF SERVICE AGREEMENT
This website is operated by Grata Designs LLC. Throughout the site, the terms "we", "us" and "our" refer to Grata Designs LLC. Conditioned upon your acceptance of all terms, conditions, policies and notices stated within this website, Grata Designs LLC offers this website, including all information, offers, tools and services available to you, the user.
Please read entirely these Terms of Service Agreement carefully before accessing and/or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Services are considered an offer, acceptance is expressly limited to these Terms of Service.
The Terms of Service Agreement apply to all users of the website including without limitation, users who are customers, browsers, vendors, merchants and/or distributors of content.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by following terms and conditions ("Terms of Service Agreement"), including terms and conditions on our Shipping and Return Policies stated above.
Any new features, products, or tools which may be added or implemented into the current store, shall also be subjected to the Terms of Service Agreement. You can review the most current version of the Terms of Service Agreement at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service Agreement at any time. Updates and/or changes will be posted to our website. However, it is your responsibility to check this page periodically for changes. Your continued use or access to the website following the posting of any changes, constitutes acceptance of those changes and Agreement to these terms.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the 18 years of age or the minimum legal age required by your country, state, or province to legally use this site and all of its services.
Minor dependents, by using this site and/or services contained therein, you agree that you have had permission and or consent from your immediate guardian whom is at least 18 years of age or the minimum legal age required for using or purchasing products form this website.
You may not use our products and/or services for any illegal or unauthorized purpose. By using our products and/or services, violates any laws in your jurisdiction (including but no limited to copyright laws).
You must not transmit any worms or viruses or any code of destructive nature to and within our website/domain. It user's sole responsibility to protect his/her own browsing and purchasing equipment from potential viruses, fraud, theft, or other malicious activities that may be present with or without our knowledge. By using this Online Store, you understand and consent, that under no circumstances will Grata Designs LLC, this website, affiliates, and any corresponding and relating information contained therein be held responsible in any way for damages or consequences from usage of our website and or services.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without specific written permission by us- Grata Designs LLC. Doing so will result in immediate termination of our service and possible legal action against you.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Any reliance on the material on this site is at your own risk.
We will not be held responsible if information made available on this site is inaccurate, incomplete or not current. The material on this site is provided for general information only. Information contain within this site should not be relied upon or used as the sole basis for marketing decisions without consulting primary, more accurate, more complete or more timely sources of information.
This site may contain certain historical information. Historical information, is not always current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information within our site. You agree that it is your responsibility to monitor any changes to our site that may or may not affect you.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to, at any time, without notice and without your consent, modify or discontinue services, products, pricing, general information and availabilities (or any part or content thereof).
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online website. Products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer or mobile device monitor's display of any color will be accurate.
We reserve the right, but not obligated, to limit the sales of our products of Services to any person, geographic region or jurisdiction. We may exercise this right on case-by-case basis. We reserve the right to limit the quantities of any product or services that we offer. All descriptions of products or products pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/ or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Return Policy above.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post mails, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-parties.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake any obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to the other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. we reserve the right to terminate your use of the Service or any related website for violation any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of Service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant-ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Grata Designs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or liscensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, lost of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via de service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extend permitted by law.
You agree to indemnify, defend and hold harmless Grata Designs and our parent, subsidiaries, affiliates, partners, offices, directors, agents, contractors, liscensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extend permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either of you or us. You may terminate these Terms of Service at any time by notifying us that no longer wish to use our Services or when you cease to use our site.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to including the date of termination; and/or accordingly may deny your access to our services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right provision. These Terms of service and any policies or operating rules posted by us on this website in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
CHANGES TO TERMS OF SERVICE
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. You continued use of access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org